Orbit Irrigation Products

24/7 hotline is closed and not answering calls. No help at all.

Ch6 code keeps turning off my system. Ive called twice.

Purchased four valves 57280, and not one works as intended. I'm really disappointed in Orbit customer service.

Three days on the phone and three days of no help. I'm rethinking Rainbird products.

I have not received an answer to my problem.

My unit starts as program. then switch on 6 hours after programing? emartin.spencer@***.com

I bought a houst recently with 2 of those beehive controllers. I was testing them manually and everything was working, but I wanted a better veiw in to it.

I tried connecting my phone via app to the system, unsuccessfully then reached out to support. The support did something wrong with the accoutn and someone elses system showed up in my account.

on top of that, my system stopped working entirely... Orbit support told me that I need to hire a irrigation specialist and or electrician to identify the issue, which was not present before their involvement.

I do a Chat for Support Help.

Before they engage me they want my info:

Name, email, model #..

Fair enough. I text it to they.

State my problem. They refer me to their expert.

She asks me for all the same info I just gave.

MAC can only be seen with disassembly. It might help if they mention this up front

To begin the robot couldnt understand my name nor last name, repeated it 8 times, then I was sent to a waiting list hopefully I get called back so there was no way of speaking to a live representative

Probably pilot error...

However, the customer service I received was graceful despite my poor attitude. I was at my wits end and got rescued :-)

I now have faith and confidence with my purchase decision.

User: Smart faucet hose timer Gen2.

Thank you very much.

Reese

Star Valley, Arizona.

It seemed like an AI customer support, or they were using Google translate. Long delay between questions and answers.

Awkward... and difficult to follow.

I believe i got my questions answered.

We had a failure on one of their irrigation timers. CS went through step by step on the set up and functionality and confirmed a product failure.

They sent me a link and this allowed me to take a picture of the failed timer so they could review the condition. One week later I received a warranty replacement timer.

Just cant say enough on how great it is to deal with a company that makes a great product and stands behind them one hundred percent. Twenty five year customer and looking forward to the future with Orbit products.

New screws strip before you turn them. Torque is to tight.dont buy them.

Customer service was not familiar with this product. Said they don't turn. I read her the back of package telling the instructions of how to adjust the flow. Then wanted me to send pictures.

Of the product I stated I couldn't do that while on the phone. She wanted to guide me.

Terrible instructions & timer didn't start this a.m. need to have someone call me.

Returned your digital one last night.

It kept changing the time on me. Bad products!

Bought an 8-zone controller 3 years ago. Didn't work after 1 year.

Orbit replaced it and I was happy. It doesn't work again. No replacement is offered due to the prior claim, but they offered me a 20% discount if I purchased on their website.

Build a better product and skip the coupon BS. I'll try a Rain Bird as I know the B-hyve is junk.

Your representative solved my issue in 5 minutes. I was very satisfied and wouldn't think twice about calling again. Thank you!

Purchased at LOWES need number to give store to get a replacement.

Two was water shut-off. Need number for replacement.