Skip to content
  • Login
Orbit Irrigation Products

Orbit Irrigation Products

www.orbitonline.com
What is your customer experience with Orbit Irrigation Products?

Orbit Irrigation Products Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Orbit Irrigation Products has 2.0 star rating based on 126 customer reviews. Consumers are mostly dissatisfied.

  • 42% of users would likely recommend Orbit Irrigation Products to a friend or colleague.

  • Rating Distribution
  • Pros: Products work, Cheap, Good when it works.
    Cons: On a scale of 1 to 10 customer service rates minus 10, Customer service got real bad, No customer support.

View full overview ›

Media from reviews

Orbit Irrigation Products - Ch6 error code on my 4 valve timer
Orbit Irrigation Products - Ch6 error code on my 4 valve timer - Image 2Orbit Irrigation Products - I'm trying to register for a contest that's being sponsored...Orbit Irrigation Products - I'm trying to register for a contest that's being... - Image 2Orbit Irrigation Products - Orbit not workingOrbit Irrigation Products - Product failureOrbit Irrigation Products - Product failure - Image 2
View all media ›

Top Orbit Irrigation Products Reviews

Positive Review

"I logged out and could not log back in with my saved password?"

stars-rating stars-rating stars-rating stars-rating stars-rating

Probably pilot error... However, the customer service I received was graceful despite my poor attitude. I was at my wits end and got rescued :-) I now have...

Critical Review

"I was saddened by a “no help” associate"

stars-rating stars-rating stars-rating stars-rating stars-rating

I was trying to resolve an issue with my per it toner and got no help regarding a resolution Not having a receipt was rediculous I bought it 2 years ago and...

Show reviews that mention
customer service customer service orbit timer sprinkler problem replacement issue warranty
Filter review
Sort by
Dalin Bdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Newton, Massachusetts

I was saddened by a “no help” associate

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was trying to resolve an issue with my per it toner and got no help regarding a resolution

Not having a receipt was rediculous

I bought it 2 years ago and thought it would be honored

View full review
Wiktoria Jqh
map-marker Salem, Oregon

Ch6 error code on my 4 valve timer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Orbit Irrigation Products - Ch6 error code on my 4 valve timer
Orbit Irrigation Products - Ch6 error code on my 4 valve timer - Image 2

24/7 hotline is closed and not answering calls. No help at all.

Ch6 code keeps turning off my system. Ive called twice.

View full review

User's recommendation: The customer service is zero for two with me.please advise.

Bonnie W Nlj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 28, 2025

All good.

Original review Jun 25, 2025

Purchased four valves 57280, and not one works as intended. I'm really disappointed in Orbit customer service.

Three days on the phone and three days of no help. I'm rethinking Rainbird products.

View full review
Loss:
$64
Pros:
  • Were the best but no longer
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Rethink manufacturer

Emerald S Mre

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

No response to my request for help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 25, 2025

Don't deal with ORBIT.

Original review Jun 10, 2025

I have not received an answer to my problem.

My unit starts as program. then switch on 6 hours after programing? emartin.spencer@***.com

View full review
Nick L Ahe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kottayam, Kerala

REached out for helpw with connecting my phone and they did something that broke the system

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought a houst recently with 2 of those beehive controllers. I was testing them manually and everything was working, but I wanted a better veiw in to it.

I tried connecting my phone via app to the system, unsuccessfully then reached out to support. The support did something wrong with the accoutn and someone elses system showed up in my account.

on top of that, my system stopped working entirely... Orbit support told me that I need to hire a irrigation specialist and or electrician to identify the issue, which was not present before their involvement.

View full review
Loss:
$3000
Cons:
  • Terrible cheap product and even worse support

Preferred solution: Looking for them to address the issue they caused

User's recommendation: avoid this company at all costs. better to manually water your grass...

Peter M Zfc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer Service will try the Biblical patience of Job.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I do a Chat for Support Help.

Before they engage me they want my info:

Name, email, model #..

Fair enough. I text it to they.

State my problem. They refer me to their expert.

She asks me for all the same info I just gave.

MAC can only be seen with disassembly. It might help if they mention this up front

View full review
Pros:
  • When the electric brains work they are fine
Cons:
  • Customer service just gives work no help

User's recommendation: Avoid Orbit. They have no Customer Service. Their experts have no product training. They’re only trained to read a computer screen…

Rebekkah Kzb
map-marker Bates City, Missouri

Need a spec sheet for bhyve smart wifi sprinkler timer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

To begin the robot couldnt understand my name nor last name, repeated it 8 times, then I was sent to a waiting list hopefully I get called back so there was no way of speaking to a live representative

View full review
Anonymous
map-marker Payson, Arizona

I logged out and could not log back in with my saved password?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Probably pilot error...

However, the customer service I received was graceful despite my poor attitude. I was at my wits end and got rescued :-)

I now have faith and confidence with my purchase decision.

User: Smart faucet hose timer Gen2.

Thank you very much.

Reese

Star Valley, Arizona.

View full review

User's recommendation: One can be confident in an Orbit brand purchase from The Home Depot!

Anonymous
map-marker Applegate, California

Tech question re bhive wifi

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

It seemed like an AI customer support, or they were using Google translate. Long delay between questions and answers.

Awkward... and difficult to follow.

I believe i got my questions answered.

View full review

User's recommendation: Good products, decent customer service.

Anonymous
map-marker Boise, Idaho

Replacement valve handles for Orbit product # 62010N relacement rubber valve handles

I have four of these valves. The oldest was purchased about four years ago.

The others were three to two years ago. They have worked beautifully for me, However, Now I'm having some problems. The valves still work great the handles are deteriorating. Out of the original 16 handles nine of them have broken off.

I need to replace them. I'm not sure if this is covered under the warranty or not. If they are not under the warranty please let me know how much they cost and I will gladly pay for them. The valves seem to be stiff.

I suspect this has to be the case for a good seal. Please let me know via email or telephone on what your decision is.

PS; If someone is having a hard water problems on their valves or hose quick connects this a solution IF THEY ARE MADE OF BRASS ONLY!, you can soak them in white vinegar and agitate. Leave them in the vinegar overnight or put a small fountain pump in the vinegar to continually agitate. Upon removal rinse the thoroughly i on then water.

If they appear to be dull in appearance use a wire brush on them to bring back the luster of the brass.

DO NOT USE ON ALUMINUM OR ZINC AS THE VINEGAR WILL EAT BOTH METALS.

Thank you for whatever assistance you can give me.

Kenneth W. Frink

View full review
Beecher Gpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Surrey, British Columbia

Great customer service, excellent products, they stand behind their equipment.

We had a failure on one of their irrigation timers. CS went through step by step on the set up and functionality and confirmed a product failure.

They sent me a link and this allowed me to take a picture of the failed timer so they could review the condition. One week later I received a warranty replacement timer.

Just cant say enough on how great it is to deal with a company that makes a great product and stands behind them one hundred percent. Twenty five year customer and looking forward to the future with Orbit products.

View full review
Anonymous
map-marker Layton, Utah

Called customer service about brass replacement heads for pop up sprinkler. I wanted to adjust pattern flow . I bout new brass heads only none of the screws will turn to adjust. Screws strip before t

New screws strip before you turn them. Torque is to tight.dont buy them.

Customer service was not familiar with this product. Said they don't turn. I read her the back of package telling the instructions of how to adjust the flow. Then wanted me to send pictures.

Of the product I stated I couldn't do that while on the phone. She wanted to guide me.

View full review
Jean Gpa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ocala, Florida

Orbit daybreak timer ..Can't get to work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Terrible instructions & timer didn't start this a.m. need to have someone call me.

Returned your digital one last night.

It kept changing the time on me. Bad products!

View full review

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

Drought and water restrictions put lawns at risk in dry areas. Watch lawn expert tips on how to grow lawns with less water and preserve the healthy yard despite a drought.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

John S Yww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker College Station, Texas

Question reliability of BHyve systems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Bought an 8-zone controller 3 years ago. Didn't work after 1 year.

Orbit replaced it and I was happy. It doesn't work again. No replacement is offered due to the prior claim, but they offered me a 20% discount if I purchased on their website.

Build a better product and skip the coupon BS. I'll try a Rain Bird as I know the B-hyve is junk.

View full review
Loss:
$89

Preferred solution: Replacement

User's recommendation: Dont buy

Teandra Cmu
map-marker Benkelman, Nebraska

Customer satisfaction

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Your representative solved my issue in 5 minutes. I was very satisfied and wouldn't think twice about calling again. Thank you!

View full review
Kallyn Ygo
map-marker Ormond Beach, Florida

Warranty failed shutoff valve

Purchased at LOWES need number to give store to get a replacement.

Two was water shut-off. Need number for replacement.

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article