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Contact Orbit Irrigation Products Customer Service

How to Reach a Person at Orbit Irrigation Products

Verified Contact Information

Toll-Free Number:

  • 1-800-488-6156
Call Now
Send Message

Jobs/ Career:

orbit.askhr@husqvarnagroup.com

Legal:

orbit.privacy@husqvarnagroup.com
Privacy Inquiries
privacy@orbitonline.com
Privacy Inquiries

Technical Support:

techsupport@orbitonline.com

Orbit Irrigation Products Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Orbit Irrigation Products Phone Number
1 (800) 488-6156
Average Hold Time
00:04:28
Average Calls duration
3 minutes
Most Popular Orbit Irrigation Products Email Address
techsupport@orbitonline.com
Orbit Irrigation Products Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact Orbit Irrigation Products?

The Orbit customer service number is 1-800-488-6156. You will receive the information you need or assistance with your issue if the Orbit Irrigation customer service representative is free. Otherwise, you can schedule a call with Orbit technical support on the website. It may take from 30 to 60 minutes for them to get in touch with you. The Orbit customer service hours are Monday through Friday from 7 am to 7 pm MT.

If the Orbit helpline number is busy, you can text them your concerns at 1-801-797-2319. This Bhyve support number deals with general inquiries and can provide instructions to solve technical problems with irrigation products.

There are several options for contacting customer care via the Orbit Sprinkler website. You can schedule a callback from Orbit customer care on their Support page or reach a customer care representative via live chat.

If you want to contact Orbit customer service to request a damaged or defective product replacement or to submit a warranty request, go to the Support page and scroll to the Contact Us section. Click the How To Contact Our Customer Care Team topic and select Our Warranty Policy. Here you will find the replacement and warranty forms you can fill out to get your issue solved.

You can find the Orbit customer service chat on the Support page of their official website. The chat icon is easy to spot in the bottom right corner of the screen. Write your question to start the conversation with the Orbit customer service agent. You can get information about product availability or ask for instructions with installation from Orbit tech support. The working hours of a live chat are Monday through Friday between 7 am and 7 pm MT. Outside working hours, the virtual assistant is ready to help. It can offer detailed FAQ articles and video guides according to your inquiry.

PissedConsumer Club

Contact Information

Orbit Irrigation Products Website:

Orbit Irrigation Products Help Center:

Corporate Office Address:

Orbit Irrigation Products, Inc.
845 Overland Road
North Salt Lake, Utah 84054
United States

How Customers Rate Orbit Irrigation Products Support?

4.5 / 5
Good

Based on 1.5K calls to Orbit Irrigation Products customer support through PissedConsumer.com and 13 survey responses.

Total Calls
1.5K
Avg Call Duration
03:09
Issues Resolved
7%

Why Customers Call Orbit Irrigation Products?

Top Reasons of Customers Calls

  • Product/ Service 41%
  • Customer Inquiries & Issues 35%
  • Request for Information 16%
  • Return/ Replace 3%
  • Website/ Application 2%
  • Account 2%
  • Shipping and Delivery <1%
  • Activation/ Cancellation <1%
  • Payments and Charges <1%
  • Refund <1%
  • Staff <1%
  • Cards <1%
  • Payments & Transfers <1%

Product/ Service

41%
  • "Product feature informartion"
  • "Can't connect B Hive"
  • "cannot locate product on catalog site"

Customer Inquiries & Issues

35%
  • "Need a part for my enforcer"
  • "B-hyve"
  • "2 of 4 devices not recording watering history"

Request for Information

16%
  • "Need help setting up"
  • "Help with a communication issue"
  • "Need help w app"

Return/ Replace

3%
  • "Timer won't calculate start time correctly"
  • "Replacement products"
  • "Replacement part"

Website/ Application

2%
  • "App won't load"
  • "App"
  • "App support"

Account

2%
  • "Account update"
  • "Inactive qr code. Need a link to the instructions for my house end sprinkler"
  • "Unable to access my account. I enter the passcode but can't get in."

Shipping and Delivery

<1%
  • "My rain delay is not working on my system"
  • "Two timers. Different locations want to send up the second timer and not commingle with the first need to talk to somebody to assist in doing this"
  • "Weather delay questions"

Activation/ Cancellation

<1%
  • "Activation"
  • "My orbit, automatic sprinkler timer, will not activate three different stations"
  • "Cancelling my flight"

Payments and Charges

<1%
  • "product rebate"
  • "Got charged twice"
  • "Billing"

Refund

<1%
  • "Refund"

Staff

<1%
  • "Customer service"

Cards

<1%
  • "Gift card code not working"

Payments & Transfers

<1%
  • "Transfer money"

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